Universal Trainer | Dumaguete | Start ASAP
P
Peak Outsourcing
20 - 25K PHP
Full-time
Jose Building. Dumaguete South Road, Calindagan, Dumaguete, Negros Oriental, Philippines
Customer ServiceTeam ManagementCollaborationOrganizational SkillsProblem-SolvingCommunication and Interpersonal SkillsConflict ResolutionAdaptability
Design and implement customized training programs for Peak Outsourcing's BPO & Call Center services. Facilitate engaging training sessions to enhance agent skills and performance. Assess training effectiveness through data analysis and stakeholder feedback. Continuously update curriculum in line with industry trends and business needs. Mentor agents and provide ongoing support to promote a culture of learning.